Payment Policy

1. Pricing Information

All product prices are listed in AUD ($). Prices displayed on our website are inclusive of VAT where applicable. We reserve the right to adjust prices at any time due to market conditions, supplier changes, or promotional discounts. However, once an order is placed, the price confirmed at checkout will not be altered.

2. Accepted Payment Methods

We offer a variety of secure payment methods to ensure a seamless shopping experience. The following payment options are accepted at checkout:

  • Credit & Debit Cards: Visa, MasterCard, Meastro American Express

  • Digital Wallets: Shop Pay, Google Pay, Apple Pay

  • Other Secure Payment Methods: Additional payment options may be available based on your location and checkout process.

By completing a purchase, you authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.

3. Payment Security & Fraud Prevention

We prioritize the security of your payment information and use SSL encryption technology to protect your data. Your payment details are processed through a secure and PCI-compliant payment gateway. We do not store or have access to your full payment details.

To protect against fraudulent transactions, we may conduct additional verification steps before processing an order. If verification is required, we will contact you via the email address or phone number provided during checkout. Failure to complete verification may result in order cancellation.

4. Billing & Authorization

  • Immediate Authorization: When you place an order, your selected payment method will be authorized immediately for the full amount of the purchase.

  • Failed Payments: If your payment is declined, please verify your card details, billing address, and available funds before retrying. For persistent issues, we recommend contacting your bank or payment provider.

  • Multiple Payment Attempts: To prevent fraudulent activity, we may limit the number of payment attempts per order. If you experience difficulties, please contact our support team for assistance.

5. Order Confirmation & Invoicing

Upon successful payment, you will receive an order confirmation email that includes:

  • Order number

  • Purchased items and prices

  • Billing details

  • Shipping information 

If you do not receive a confirmation email within 24 hours, please check your spam folder or contact customer support.

6. Cancellations & Refunds

  • Order Cancellations: Orders can only be cancelled before they are processed for shipping. If you wish to cancel your order, please contact us as soon as possible.

  • Refunds: Refunds will be processed according to our Refund & Return Policy. If a refund is issued, it will be credited back to the original payment method used for the purchase within 7-10 business days, depending on your payment provider.

7. Payment Disputes & Chargebacks

If you believe a charge was made in error, please contact our support team before initiating a chargeback with your bank. We will work with you to resolve any billing discrepancies as quickly as possible. Unresolved disputes may affect your ability to place future orders.

8. Compliance Google & META Policies

We adhere to Google & META policies, ensuring that our payment processing is transparent and secure. We do not engage in deceptive billing practices, hidden charges, or unauthorized transactions. Any applicable fees or additional costs will be clearly stated before checkout.

9. Contact Information

If you have any questions regarding payments, please reach out to our support team via:

By placing an order on our website, you agree to the terms outlined in this Payment Policy. We recommend reviewing this page periodically for any updates or changes.