Return and Refund Policy

Thank you for shopping with Luvly Living! We strive to provide high-quality home and kitchen products that meet your needs. However, if you're not completely satisfied with your purchase, we offer a 30-day return and refund policy.

Please review the following terms for our return and refund process:

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • Time Frame: The item must be returned within 30 days of receiving the order.
  • Condition: The product must be unused, in its original condition, and in the original packaging. We do not accept returns for items that show signs of use, damage, or are missing parts.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@luvlyliving.com or through our Contact Us page. Please provide your order number, the item you wish to return, and the reason for return.
  2. Return Instructions: Once we receive your request, we will send you detailed return instructions and, if applicable, a return shipping label.

3. Return Shipping Costs

  • If the Return is Due to Our Error: If the product is defective, damaged, or incorrect, we will cover the return shipping cost.
  • If You Simply Changed Your Mind: In this case, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service for your return to ensure that it is received. We are not responsible for items lost or damaged during return shipping.

4. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund. The following applies to refunds:

  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different product, we recommend returning the item following the process outlined above and placing a new order.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@luvlyliving.com or via our Contact Us page. We will provide a full refund or replacement, including return shipping, once we confirm the issue.

8. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact us: